Confirmed Service Customer
I had my wife bring the car up for the oil change. She told the serviceman the tires did not need rotated because I already did it in the winter for the snow. this morning in the garage I found the lug nut covers on my garage floor (2) and check the tires and the covers are half on and half off. I know this is cosmetic but I only have 15, 000 on this car and I am going to buy it out of my lease. The last time I had my oil changed in the GMC I had to bring it back because it was leaking oil. Then I hit a deer and my wife talked me into letting North Star have the $15,000 repair. My GMC also had a problem with the transmission and I paid you $3500 dollars because I thought I had a warranty for the length of the loan when I purchased the car from you????? So again I got screwed. and now you lost my lug nut covers. I will be addressing this with service as soon as I can get back to the garage.
William J.
SOUTH HEIGHTS,
PA
Business Response
Hi William, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (412) 264-3325 to discuss this further.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
They took me right away with no problems. Everything was taken care of quickly. Their customer service was great.
Confirmed Service Customer
Communication was great! Loaner car was exceptional! Just wish they had the part in so I don’t have to come back. But they were very professional and ...
Confirmed Service Customer
Work was done within the expected completion timeframe. Associates were great.